Last month, Raidiam and ID Partners hosted an executive breakfast panel in Sydney bringing together C-level leaders and innovators to address one of the most pressing challenges facing financial services: how to safely harness the transformative power of agentic AI.
Our expert panel featured:
Together, these thought leaders explored why legacy models of impersonation are no longer sufficient – and why delegation, agent-level identity (“KYA”), and open digital public infrastructure are the cornerstones for building trust, accountability, and compliance in a new age of autonomous AI.
Trust is the foundation of innovation in financial services – and it becomes even more critical as we enter the era of agentic AI.
With intelligent agents automating more decisions and customer interactions, organisations must ensure that every action – whether human or autonomous – is transparent, accountable, and trusted. Building and maintaining trust is not just an outcome, but a prerequisite for responsibly deploying agentic AI and unlocking its transformative potential in banking, payments, and beyond.
Watch the full panel discussion below to learn more about how trust, secure delegation, and agentic AI are shaping the future of the financial services industry.
Agentic AI isn’t just more automation – it’s a quantum leap. Gartner forecasts that by 2028, autonomous agents will drive 20% of digital storefront interactions and make 15% of daily work decisions in financial services, reshaping everything from risk management to customer engagement.
Yet most digital platforms today were designed for human users, not autonomous agents. The earliest versions of agentic innovation in banking and fintech leaned heavily on impersonation, with AI mimicking users to navigate systems – often without formal identity or clearly defined authority. As MIT cautions:
The rapid deployment of autonomous AI agents creates urgent challenges around authorisation, accountability, and access control in digital spaces.
This opacity increases the likelihood of misused data, regulatory breaches, and unintended financial exposures.
Delegation means giving each agent only the authority it needs, for a tightly defined purpose. Unlike impersonation – which blurs the lines and erodes auditability – delegation:
Digital Public Infrastructure (DPI) provides the foundation for safely scaling these models across the sector. According to the World Economic Forum:
DPI provides the shared digital rails upon which innovation can occur, enabling both public and private actors to build interoperable solutions that benefit society at large.
Governments establish the root of trust and policy guardrails, while the private sector builds robust, cross-sector solutions. DPI is not a single platform – it is an ecosystem of interoperable, standards-based systems that enable innovation with security and trust.
As the use of agentic AI accelerates across financial services, it’s vital that organisations move beyond outdated models of impersonation toward secure, transparent, and accountable delegation. By embracing agent-level identity and leveraging digital public infrastructure, the industry can unlock the benefits of autonomous innovation – while maintaining the trust, compliance, and risk controls essential for long-term success.
Contact us today to discuss how we can help your organisation architect open, interoperable, and future-proof digital trust solutions.